COVID-19 Updates & Information

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Travel Information - Covid 19 updates

Update – 24.05.2021

Dear Epoque guests,

We are delighted to share the wonderful news that we have been waiting for. Starting with May 15 authorities in Romania started to ease the COVID-19-related restrictions following a significant decrease in infection rates. Currently Romania is on the Green list, which covers countries where the rate is lower than or equal to 1.5 per 1,000 inhabitants.

During your visit at Epoque Hotel Relais & Chateaux:

  • The restaurant and its terrace are open for guests until 11 pm. We advise you to book ahead your seats, otherwise it is highly unlikely there will be any availability upon arrival.
  • Our restaurant is open seven days a week for a la carte breakfast from 6:30 am to 10:30 am and for lunch and dinner starting with 12 pm until 11 pm.
  • The Room Service is available between 6:30 am - 11 pm
  • The SPA is open only for massages and treatments and the fitness area. Please make your massage or treatment reservation ahead, otherwise it is highly unlikely there will be any availability upon arrival.
  • The indoor pool and saunas are temporarily closed, in compliance with the safety restrictions imposed by the authorities.
  • Private events and Business events can be organized, under strict regulations.
  • To reduce touch points in our suites we have designed, Epoque Hotel App, a useful digital guide for a personalized experience during your stay with us. Download the app http://bit.ly/EpoqueHotelApp

Bucharest restrictions:

  • Facemasks will remain mandatory outdoors only in crowded areas such as fairs, markets, or public transport stations.
  • Wearing a mask is mandatory in public spaces indoors.
  • It is mandatory to keep 1.5 meters away from other people.
  • Indoor activities of restaurants, cafes, cinemas are currently allowed in Bucharest.
  • The night curfew was lifted.
  • Retail businesses operate during normal working hours.
  • Furthermore, spectators will be allowed to attend outdoor sporting events up to 25 percent of venue capacity.
  • Authorities have also indicated plans to relax restrictions on indoor gatherings from June.
  • Bucharest’s incidence rate can be checked here: https://dspb.ro/rata-de-incidenta/

We’ve outlined the main restrictions regarding your stay below. For more information regarding your visit to Bucharest please check your government’s latest advice or contact us.

If you require a COVID-19 RT-PCR test before your departure, our Concierge team can schedule it for you, please contact us at reception@epoque.ro. The samples for the test will be collected in the Hotel premises by a specialized clinic. Service available only for hotel guests.

We look forward to welcoming you again soon!
Best Wishes and stay safe,

Diana Popescu

Owner & General Manager



Update – 06.05.2021

Dear Epoque guests,

In the light of the COVID19 pandemic, we wish to reassure you, that now more than ever, the comfort, health and safety of our guests and employees is our main priority. Our high standards of health and hygiene are all firmly in place, and we remain alert to all the recommendations, from health experts and authorities, adapting our best practices accordingly.

As a member of Relais & Chateaux, Epoque has always paid infinite attention to details and extra-care to the wellbeing of its guests, in tune with the highest level of service found throughout members of the Association.

With this in mind, please check the Government’s latest restrictions applicable to you and your stay with us. From Sunday 28th March 2021 onwards please note the following:

During your visit at Epoque Hotel Relais & Chateaux:

  • The indoor restaurant is open for guests until 10 pm. We advise you to book ahead your seats, otherwise it is highly unlikely there will be any availability upon arrival.
  • Our restaurant interior and terrace are open for outside guests and for the hotel guests, please check below the local restrictions. We advise you to book ahead your seats, otherwise it is highly unlikely there will be any availability upon arrival.
  • Our restaurant is open seven days a week for a la carte breakfast from 6:30 am to 10:30 am and for lunch and dinner starting with 12 pm until 10 pm.
  • The Room Service is available between 6:30 am - 10 pm
  • The SPA is open only for massages and treatments. Please make your massage or treatment reservation ahead, otherwise it is highly unlikely there will be any availability upon arrival.
  • The indoor pool and saunas are temporarily closed, in compliance with the safety restrictions imposed by the authorities.
  • Workshops can take place with maximum 25 participants, and under strict regulations.
  • To reduce touch points in our suites we have designed, Epoque Hotel App, a useful digital guide for a personalized experience during your stay with us. Download the app http://bit.ly/EpoqueHotelApp

Bucharest restrictions:

  • The use of face masks is mandatory in all indoor and outdoor public spaces, for anyone aged above 5 years old.
  • The movement of persons outside their homes is prohibited between 10 pm and 5 am on Mondays to Thursdays, and between 8 pm and 5 am on Fridays, Saturdays, and Sundays, in areas where the incidence rates are between 4 – 7.5 COVID-19 cases per thousand inhabitants.
  • Are exempted from the night curfew people who are in transit or make journeys whose time interval overlaps with the prohibition period, such as those made by plane, train, or other means of passenger transport, and which can be proved by ticket or any other way of paying for the trip.
  • The shops, shopping centers and restaurants will close starting at 6 pm on Fridays, Saturdays, and Sundays in localities with an incidence rate of over 4 per thousand inhabitants. The measure will apply throughout the week in areas where the coronavirus infection rate exceeds 7.5 cases per thousand inhabitants.
  • Bucharest’s incidence rate can be checked here: https://dspb.ro/rata-de-incidenta/

We’ve outlined the main restrictions regarding your stay below. For more information regarding your visit to Bucharest please check your government’s latest advice or contact us.

We look forward to welcoming you again soon!
Best Wishes and stay safe,

Diana Popescu

Owner & General Manager



Update - 01.09.2020

Dear Valuable Guest,

Acknowledging the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, the health and wellbeing of our guests and employees is our first and foremost priority. We continue to deliver unique and delicious experiences while fully complying to new sanitary regulations imposed both by government requirements but also recommended by Bureau Veritas, partner of Relais & Chateaux.

As a member of Relais & Chateaux, Epoque has always paid infinite attention to details and extra-care to the wellbeing of its guests, in tune with the highest level of service found throughout members of the Association.

With that in mind we wanted to update you on the latest actions we have taken following the latest measures taken by the local authorities:

  • The indoor area of our restaurant will be opened starting with 2nd of September 2020 at 50% capacity. We advise you to book ahead your seats, otherwise it is highly unlikely there will be any availability upon arrival
  • Our restaurant is open seven days a week for a la carte breakfast from 6:30 am to 10:30 am and for lunch and dinner starting with 12 pm until 11 pm.
  • The Room Service is available between 6:30 am - 11 pm
  • The SPA is open only for massages and treatments and the fitness center. Please make your massage or treatment reservation ahead, otherwise it is highly unlikely there will be any availability upon arrival.
  • The indoor pool and saunas are temporarily closed, in compliance with the safety restrictions imposed by the authorities

We are doing our best to ensure your safety and peace of mind, without compromising the quality of your experience.

Looking forward to welcoming you at Epoque, your serene retreat in the heart of Bucharest!

Diana Popescu

Owner & General Manager



Update 01.06.2020

Dear Epoque Guest,

We are happy to see that, after a few months of unprecedented standstill, the world is now on the path to recovery and we are slowly but surely resuming our travels. As tourism in post-pandemic era has to reinvent itself to ensure extra safety and more sustainability, we, at Epoque, are committed to providing you with a safe environment while maintaining the same luxury experience you are used with.

We are working tirelessly to guarantee the highest level of service while performing all the necessary health safety protocols and taking the best preventive measures possible before, during, and after each visit. Our expert staff has been trained to integrate the strictest cleaning, disinfecting and distancing routines into their daily shifts, making sure the rooms are perfectly sanitized, the multi-use touchpoints in common areas are frequently cleaned and all conditions for comfortable safe distancing are met. As a Member of Relais & Châteaux, Epoque is performing all household and food safety routines in accordance with the latest Relais & Châteaux guidelines and recommendations, which have been implemented across the network worldwide.

Our mission, during this period of limitations and uncertainty, remains the same it has always been: to offer you exceptional hospitality experiences and a unique sense of serenity and wellbeing. Epoque is ready to welcome you and we are now gradually reopening all the services that perfect your stay: our summer terrace is open starting June 1st, followed by our wonderful SPA and our fine-dining restaurant, L’Atelier, in mid-June. We are going the extra mile to double the care and attention to every detail, so that we offer you an uncompromised level of service and the same warm welcome as always.

Looking forward to your visit at Epoque Hotel Relais & Chateaux,

Diana Popescu

Owner & General Manager



Update 10.04.2020

Dear Epoque Guest,

In this unprecedented context of social distancing and travel standstill, we are all experiencing the same feelings of distress and anticipation, making all efforts to stay safe and looking forward to the moment of return to normality.

We, at Epoque, continue to do what we do best: take care of our guests and our hotel as we do our own home and family. We want to assure you that the safety and wellbeing of our guests and staff are top priority, as always. We are taking all precautions to guarantee a secure environment at Epoque throughout the period of pandemic-related restrictions and we will remain extra-careful further on, when the travel bans will be lifted.

We are deeply optimistic about the future and we are certain that hospitality will endure because of its core values of beauty and generosity. Epoque Hotel remains open during this period, as a statement of its optimism and endurance. However, in compliance with all safety restrictions, the restaurant and events center are temporarily closed. We remain permanently in touch on our social channels and our newsletters and we continue to listen carefully to the questions and suggestions of our guests.

And because the best way to express hope and optimism is to not give up on our dreams, we welcome your future travel plans as we offer flexibility in our reservations and cancellation policy for both hotel stays and events bookings.

Thank you for your loyalty and graceful understanding during this time. We look forward to the pleasure of welcoming you very soon.

Warm regards and stay safe,


Diana Popescu

Owner & General Manager

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